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Privacy Policy

Who Are We

We are Spylovebuy, this is a trading name of L&S Fashion Ltd, we are incorporated in England under company registration number 07426580. Our UK VAT number is 918339307. Our trading address is 9 Barncliffe Mill, Near Bank, Huddersfield, HD8 8LU.

We are committed to maintaining the confidence and trust of visitors to our web site. Specifically, we want you to be happy to know that we will never sell, rent or trade your information with other companies for marketing reasons.

In this Privacy Policy, we have provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it safe.

By visiting the Spylovebuy website, you are accepting and consenting to the practices described in this policy.

The following elements are the key principals by which we abide:

  • Your information belongs to you
  • You can control your information through your online account or by contacting us
  • We will only collect, store, use and share your information in a way that is detailed in this privacy policy.
  • We will protect your information using industry security safeguards and always with best practice in mind.


Types Of Data We Collect

Information you give us

  • Name
  • Address
  • Telephone Number
  • Passwords (to enable you to log in to your Spylovebuy account)
  • Email address


Information we get from your use of our site

  • Site searches
  • Wish List use
  • Competition entries
  • Shopping preferences information
  • Internet protocol (IP) address
  • Browser plug-in types and versions
  • Full Uniform Resource Locators ("URL") clickstream to, through and from our site (including date and time)
  • Browser type and version
  • Time zone setting
  • Operating system
  • Device


Customers will also need to provide log in details or credit/debit card details to make payment on our website. For this, customers will be served a secure iframe hosted by our payment providers, PayPal and/or Amazon Pay. Spylovebuy do not store any details you provide at the payment stage of our checkout. We have contracts with our payment providers to ensure your data is secure at all times. Here is Paypal’s privacy policy and here’s Amazon Pay’s privacy policy.

 

Visualsoft

We use the third-party e-commerce provider Visualsoft as our website host, central CRM system and email marketing platform. We have ensured that they are fully GDPR compliant as they collect and share your data with Spylovebuy.

 

Website Cookies

A Cookie is a small text file that is downloaded onto your computer when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.

Our websites use cookies to collect information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. We will only use the data collected with Cookies to improve the service we provide to you. Detailed information is set out in our Cookie Policy.

 

Google Analytics

When someone visits www.spylovebuy.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Google is based in the United States meaning it is possible that the data that Google Analytics collects could leave the EU. Further details regarding Google’s privacy policy may be found here and details regarding their Data Compliance, can be viewed here.

 

How Is The Information Used

We will only collect data that is necessary to carry out and/or improve the service we provide to our customers. Below we have provided details of additional ways in which we use your data:
Process any order made on our website. Please note your details will be passed to a courier company in order for them to deliver the product that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc.

Process payments and prevent fraudulent transactions. We may keep your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions, for example, PayPal, Amazon Pay.

With your consent, retain your personal information and preferences to keep you informed by email and/or through other digital means including social media platforms and advertising retargeting, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Spylovebuy, as well as recommending those which we feel will be of particular interest to you.

 

Who Do We Share Your Information With

We will only share your data with third parties where we believe it to be necessary in order to provide you with the service. You have the right to access, amend, remove your data that we share or store at any time.

The contracts we hold with some third parties state information may be transferred outside of the EEA but will be stored in the most secure way if this is to happen.

  • It may be necessary for us to share your data with the following third parties:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter in to with you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Payment gateway providers to enable us to take payment for your order.
  • We will share selective data with feefo.com who invite customers, on our behalf, to review our services and the products we’re selling. Feefo’s Privacy Policy is valid between Spylovebuy, the data controller and Feefo.com. It can be found here.
  • Spylovebuy will never sell your data without your prior Consent.

 

How Long Will We Keep Your Data

We will only keep the information we hold for a time we believe necessary. You have the right to amend, remove and view the data we store and can do this, by getting in touch with our customer care team here.

 

Changes to Our Privacy Policy

We may make changes to our Privacy Policy from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more notification to you by email.

 

Ways to Contact Us

If you wish to contact Spylovebuy regarding any of the information we collect or store, including making changes to your information, please contact the Spylovebuy Customer Care team.

Email us at: customercare@spylovebuy.com
Telephone us on: 01484 606847
Write to us at: Spylovebuy, 9 Barncliffe Mill, Near Bank, Huddersfield, HD8 8LU

 

All information provided by the customer and collected by Spylovebuy is controlled by us and within applicable laws and the Data Protection Act 1998.


This Privacy Policy was last updated May 2018

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