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Privacy Policy

Privacy Policy
Information about us
Your information
Information collected
What do we use your information for?
Disclosure of your information
Direct marketing and newsletter
Protecting your information
Access to information
Cookies
Changes to our privacy policy
Contact

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Privacy Policy

Spylovebuy.com takes your privacy very seriously and treat all your personal information as confidential.


Information about us
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is L&S Fashion Ltd (we, our, us). We are registered in England and Wales under company number 7426580. Our registered office is at Unit 9, Barncliffe Mill, Near Bank, Shelley, Huddersfield, HD8 8LU

Spylovebuy.com is an online trading entity of L&S Fashion Ltd.


Your information

We will only use information about you in accordance with this Privacy Policy. By using our site or blog, you consent to such processing.


Information collected

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details if paying by card, when you are placing an order.

We may also collect information about you such as your name, address and contact details where you enter a competition or prize-draw we are operating.
We may obtain information about your usage of our site to help us develop and improve it further.


What do we use your information for?
We use your information for the following purposes:

  • To serve website content to you
  • To handle orders, deliver products, process payments and refunds and provide statements
  • To communicate with you about your orders
  • To update our records and generally maintain your account with us
  • If you contact us, we may keep a record of that correspondence and your contact details
  • For our statistical or survey purposes to improve our site and our services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • To contact you by email, post, or telephone, to ask you for feedback and comments on our services
  • If you consent, to notify you by email of products, promotions, competitions and special offers that may be of interest to you.


Disclosure of your information

We will not disclose your information to any third party except under the following limited circumstances.

We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.

From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide. If you consent, we or our agents, acting on our behalf, may contact you by post, email or telephone to ask you for your feedback and comments on our services.

Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.

We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on our site.

Direct marketing and newsletter

You may sign up to our Newsletter by ticking the appropriate box during registration, or separately on our Newsletter sign up page if you do not wish to establish an account yet. If you wish to unsubscribe from our Newsletter contact list, you should:

  • e-mail us at sales@spylovebuy.com with the word "unsubscribe" in the subject line.
  • click on "unsubscribe" at the bottom of the email
  • log into "My Account" on the website and edit your account details


Protecting your information
Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at sales@spylovebuy.com


Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We may use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

Please click here to view our full cookie policy


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Contact

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them. Please email sales@spylovebuy.com